Request Data Deletion
Last updated: March 11, 2026
← Back to all policies
Request Data Deletion (Without Deleting Account)
OldNock (oldnock.com and the OldNock mobile app) lets you request deletion of specific data while keeping your account. You can choose to delete some or all of your data without closing your OldNock account.
How to Request Data Deletion
Option 1: In the App (Recommended)
- Open the OldNock app.
- Go to Settings → Privacy or Data & Privacy.
- Tap Manage My Data or Request Data Deletion.
- Select which data you want deleted (e.g. messages, profile photo, addresses).
- Confirm your request.
Option 2: By Email
- Send an email to privacy@oldnock.com from the email address linked to your OldNock account.
- Use the subject line: Data Deletion Request.
- Include in your message:
- Your full name and email address (as registered).
- Which data you want deleted (see table below).
- A clear list of the types of data (e.g. “Delete my chat history”, “Delete my profile photo”, “Delete my saved addresses”).
Option 3: Via Support
Contact our support team with the same information above. We will verify your identity and process your request.
Response time: We aim to process data deletion requests within 30 days of verification.
Data You Can Request to Delete (Without Deleting Account)
| Data Type | Can Delete? | Notes |
|---|---|---|
| Profile photo | Yes | Your account remains; profile photo removed |
| Username / display name | Yes | You can change this in Settings; old value removed |
| Phone number | Yes | Removed from your profile |
| Saved addresses | Yes | All or specific addresses; required again for future orders |
| Product listings | Yes | Per listing or all; your account stays active |
| Messages and chat history | Yes | All chats or specific conversations |
| Offers and negotiation history | Yes | Past offers can be removed |
| Wishlist / favorites | Yes | List cleared |
| Device tokens (push) | Yes | Stops push notifications until you re-register |
| Location data | Yes | If we stored location; we typically only use it to get an address at the time of request |
Data We Cannot Delete on Request (While Account Exists)
| Data Type | Reason |
|---|---|
| Account credentials | Required to keep your account |
| Email address | Required for login and account recovery |
| Order and payment history | Legal, tax, and dispute resolution (retained up to 7 years) |
| Transaction records | Financial regulations |
| Content in reports or moderation | Safety and legal obligations |
Retention Period
- Requested deletions: Processed within 30 days of verification.
- Backups: Copies may remain in backups for up to 90 days before being overwritten.
- Order/payment records: Retained up to 7 years as required by law, even if you request deletion of other data.
- Anonymized analytics: May be kept indefinitely; cannot be used to identify you.
After Partial Data Deletion
- Your OldNock account remains active.
- You may need to re-enter some information (e.g. address) for future orders.
- You can continue buying and selling on OldNock.
- To delete your entire account and all data, use our Delete Account page.
Questions or Delays
If you have questions or do not receive confirmation within 30 days:
- Email: privacy@oldnock.com
- Subject: Data Deletion Request – [Your email]
We will respond and, if needed, escalate your request.
OldNock – Secondhand Fashion Marketplace
Last updated: February 2025